Frequently Asked Questions
We’ve put all the FAQs into a list for you so that you can find the answer to your question even faster. Just click on a question and you will be taken directly to the corresponding answer
If you have a question that is already not answered below, please do not hesitate to ask, we will be more than happy to answer it.
Questions
Delivery address (different)
An address different to the delivery address can be entered.
We cannot ship to po box addresses!
Delivery abroad
Deliveries are only made within England and
Several orders at the same time
Please place one order for each product. For each order, you will receive one order number from us. This guarantees optimum dispatch times for each product.
Complaints
We cannot accept complaints due to data that has been supplied incorrectly. Please be aware of the information on print data. Should something be delivered that is not to your satisfaction, you can submit a complaint and send it to us. To do this, please complete the page in full. The Total-Quality-Management department will process your complaint and get in touch with you as soon as possible. Please understand that carriage costs and copies of receipts can not be reimbursed or sent back. We cannot accept unfranked packages.
Cancellation
If you would like to cancel your order, please send us an email giving your order number to sales at designs 2 print .co.uk We will immediately check to see if cancellation is possible and will inform you by email. Orders that are already in processing, production or dispatch can no longer be cancelled or refunded.
Colour Deviations
In spite of the most modern printing machines, there may be slight colour deviations. The print result is dependent on very many factors, including the character of the paper of individual manufacturers, e.g. the degree of whiteness, the grain direction and/or whether it is gloss or matt; climatic conditions at the printing site, such as temperature and air humidity. Should colour deviations within the tolerance range arise for reasons of this sort, then due to the way our system works – the fullest use to capacity of our formes and machines – this will not constitute a reason for complaint, if in any doubt PLEASE DO NOT BUY FROM US.
Registration Marks
In multi-coloured products, the register marks guarantee that individual colours are overprinted accurately.
PDF
PDF files (to PDF/X1-a 2001 ):
- A PDF file must be compatible with the ISO PDF/X1-a 2001 standard.
- Always save the PDF as PDF-Version 1.3 and compatible with Acrobat 4.0.
- All images and colour profiles must be embedded.
- Only “printable“ elements are permitted, which means no comments, form fields, buttons or videos.
- PDF files that contain OPI links cannot be printed.
- Permitted colour spaces are CMYK and grey levels. The ICC-based colour spaces CalRGB, CalGray and Lab may only be used in association with an ICC-Profil.
- Avoid N-Channel (colour separation).
- Transfer functions (gradation curves) are not possible.
- Please do not supply Photoshop-PDFs. Always create a JPG/JPEG or TIF/TIFF file from Photoshop.
- The data in your generated PDF file must be created centrally otherwise there may be a misalignment in the document.
- Do not secure PDF files using passwords.
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